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🔔 Please Note:
• For orders above PKR 10,000, a 10% advance is required before dispatch.
• Payments can be made via Debit/Credit Card, Easypaisa, JazzCash, or Cash on Delivery.
• If you’d like to open the parcel before making payment, please inform our Customer Support team so this note can be added to your parcel.
• You can also request live videos or additional product details before dispatch from our support staff — we’re happy to help you shop confidently! 💛
Refunds and exchanges are applicable at Planet Junior 💛
Your satisfaction means everything to us. If something isn’t right, our simple, fair and transparent return & exchange policy makes it easy to sort out.
✅ When You Can Request a Return or Exchange:
1. Change of Mind
If you don’t like what you ordered, you can request a return or exchange within 3 days of delivery. Simply WhatsApp us at 0316-2046666 with your order ID and details and our team will assist you with it.
2. Damaged, Missing Parts, or Wrong Item
If your order arrives damaged, has missing parts, or you’ve received the wrong item, please WhatsApp us at 0316-2046666 within 24 hours of delivery. We strongly recommend customers to make a video while unboxing parcels so it can help us assist you better.
📸 Important Conditions:
• For returns, the item(s) must be unused, undamaged, and in its original packaging.
📦 Return Process:
To start your return or exchange, simply WhatsApp us at 0316-2046666 with your order details and reason for return. Our team will guide you through the next steps.
Please send return items via a traceable courier service to:
📍 Planet Junior, Building 269, QasreBatool Street, Shadman 1, Lahore
