🔔 Please Note:

•⁠ ⁠For orders above PKR 10,000, a 10% advance is required before dispatch.

•⁠ ⁠Payments can be made via Debit/Credit Card, Easypaisa, JazzCash, or Cash on Delivery.

•⁠ ⁠If you’d like to open the parcel before making payment, please inform our Customer Support team so this note can be added to your parcel.

•⁠ ⁠You can also request live videos or additional product details before dispatch from our support staff — we’re happy to help you shop confidently! 💛

Refunds and exchanges are applicable at Planet Junior 💛
Your satisfaction means everything to us. If something isn’t right, our simple, fair and transparent return & exchange policy makes it easy to sort out.

✅ When You Can Request a Return or Exchange:

1.⁠ ⁠Change of Mind

If you don’t like what you ordered, you can request a return or exchange within 3 days of delivery. Simply WhatsApp us at 0316-2046666 with your order ID and details and our team will assist you with it.

2.⁠ ⁠Damaged, Missing Parts, or Wrong Item

If your order arrives damaged, has missing parts, or you’ve received the wrong item, please WhatsApp us at 0316-2046666 within 24 hours of delivery. We strongly recommend customers to make a video while unboxing parcels so it can help us assist you better.

📸 Important Conditions:

•⁠ For returns, the item(s) must be unused, undamaged, and in its original packaging.


📦 Return Process:

To start your return or exchange, simply WhatsApp us at 0316-2046666 with your order details and reason for return. Our team will guide you through the next steps.

Please send return items via a traceable courier service to:
📍 Planet Junior, Building 269, QasreBatool Street, Shadman 1, Lahore