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π Please Note:
β’β β For orders above PKR 10,000, a 10% advance is required before dispatch.
β’β β Payments can be made via Debit/Credit Card, Easypaisa, JazzCash, or Cash on Delivery.
β’β β If youβd like to open the parcel before making payment, please inform our Customer Support team so this note can be added to your parcel.
β’β β You can also request live videos or additional product details before dispatch from our support staff β weβre happy to help you shop confidently! π
Refunds and exchanges are applicable at Planet Junior π
Your satisfaction means everything to us. If something isnβt right, our simple, fair and transparent return & exchange policy makes it easy to sort out.
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When You Can Request a Return or Exchange:
1.β β Change of Mind
If you donβt like what you ordered, you can request a return or exchange within 3 days of delivery. Simply WhatsApp us at 0316-2046666 with your order ID and details and our team will assist you with it.
2.β β Damaged, Missing Parts, or Wrong Item
If your order arrives damaged, has missing parts, or youβve received the wrong item, please WhatsApp us at 0316-2046666 within 24 hours of delivery. We strongly recommend customers to make a video while unboxing parcels so it can help us assist you better.
πΈ Important Conditions:
β’β For returns, the item(s) must be unused, undamaged, and in its original packaging.
π¦ Return Process:
To start your return or exchange, simply WhatsApp us at 0316-2046666 with your order details and reason for return. Our team will guide you through the next steps.
Please send return items via a traceable courier service to:
π Planet Junior, Building 269, QasreBatool Street, Shadman 1, Lahore
